Last updated: April 13, 2023
At IoTHub, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, please review our Returns Policy to understand your rights and options regarding returns, exchanges, and refunds.
1. Return Period
You may return eligible products purchased from our website within 14 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
The following items are not eligible for returns:
- Gift cards
- Downloadable software products
iii. Items marked as “final sale” or “non-returnable” at the time of purchase
- Personalised or customised items
- Items that have been damaged or altered after delivery
2. Return Procedure
To initiate a return, please follow the steps below:
- Contact our Customer Support team at firstname.lastname@example.org with your order number, the item(s) you wish to return, and the reason for the return.
- Our Customer Support team will provide you with a Return Merchandise Authorisation (RMA) number and instructions on how to return your item(s).
iii. Securely pack your item(s) in the original packaging, along with the original invoice or order confirmation, and clearly write the RMA number on the outside of the package.
- Ship the item(s) to the return address provided by our Customer Support team, using a trackable shipping method.
Please note that as the purchaser, you are responsible for all return shipping costs. We recommend that you use a shipping method that provides tracking information and insurance, as we cannot be held responsible for lost or damaged return shipments.
Once your return is received and inspected, we will notify you via email whether your return has been accepted or rejected. If your return is accepted, a refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days. Please note that it may take additional time for your bank or credit card company to process the refund and update your account.
If your return is rejected due to the item(s) not meeting our return conditions, our Customer Support team will notify you of the reason and the item(s) will be returned to you at your expense.
If you wish to exchange a product for a different size, colour, or another product, please follow the return procedure outlined above to return the original item(s) for a refund, and place a new order for the desired item(s). Please note that you will be responsible for the return shipping costs of the original item(s).
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify our Customer Support team within 7 days of delivery. We will arrange for a replacement to be sent to you at no additional cost or provide you with a full refund, including any shipping costs you have incurred. Please do not send the damaged or defective item(s) back to us without first contacting our Customer Support team.
If you have any questions or concerns about our Returns Policy, please contact our Customer Support team at email@example.com